About Sam Barrow

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General Assembly

Manager, Consumer Operations………………………………………………………………………………… 01/ 2018 – Present

  • Weekly analysis of market performance, triage issues and provide recommendations for improvement
  • Identify opportunities for training and development at the individual level for Student Experience and Campus Ops team members; host monthly professional development sessions for teams and provide ongoing group professional development
  • Conceptualize and implement new student engagement initiatives
  • Develop GA’s customer service strategy and manage implementation and adherence across all global campus
  • Partner with internal teams on change management initiatives, product updates and new product rollouts

Operations Specialist Instruction/Campus Operations Specialist…………………………… 03/ 2016 – 12/2017

  • Continuously train local operations teams on systems and procedures to support program quality and student experience
  • Identify knowledge and skill gaps; create workshops and supporting documentation to address them
  • Evaluate, create and implement processes to create scalable and sustainable infrastructure across 15 global campuses
  • Work cross-functionality with geographically dispersed teams and HQ teams to roll out new products, processes and systems
  • Report weekly on operations, student experience, and instructor data; analyze key metrics to identify areas of improvement
Ascend Learning Charter Schools

Operations Specialist………………………………………………………………………………………………… 01/ 2015 – 04/2015

  • Operational and academic data information system deployment; support data and analytics and curriculum teams in ensuring that assessments are ordered, administered and that data is captured into academic data systems
  • Develop systems to reduce number of uncertified teachers and engage in one-on-one meetings to create detailed action plans leading to NYS certification
  • Utilize Salesforce and Hirevue to create reports to track applicants during each stage of the hiring process
Catapult Learning

Data and Compliance Supervisor……………………………………………………………………………….. 10/2014 – 01/2015

  • Develop and implement operational and compliance procedures aligned with company and client requirements; continually evaluate and modify these procedures to address changing client and company needs
  • Directly supervise data for team of 90+ teachers; identify and fulfill training needs, provide feedback and follow up actions to Instructional Supervisors and Regional Directors
  • Visit sites to ensure teacher compliance to Title I guidelines, identify, address and resolve issues

Data and Compliance Coordinator, Catapult Learning, Brooklyn, NY …………………………..  08/2013 – 10/2014

  • Create and manage reports detailing inventory, supervisor site visits, student enrollment, and student attendance
  • Verify information for over 6,000 services utilizing DOE student information tracking system, proprietary SIS and Excel for monthly submission; use reconciled data to invoice for multi-million dollar programs
  • Follow up with 200+ staff regarding required documents, including student rosters, class schedules and coordination of distribution and collection of assessments
  • Create and execute approximately 20 operations trainings throughout the school year

Data Entry Administrator, Catapult Learning, Brooklyn, NY …………………………………………. 09/ 2010 – 08/2013

  • Gather, track and verify information related to student enrollment, attendance and progress using 2 separate student information systems and Excel; use this information to identify and address issues
  • Use PivotTables, spreadsheets, Word documents, and PowerPoint to clearly summarize and present information
  • Support Professional Development department in data collection and coordination of service documentation
  • Provide administrative support to the Title I program
Education
Master of Education (M.Ed.) in Education and Human Resource Studies – Adult Education and Training Specialization, Colorado State University

Through project-based assignments that ensure real-world knowledge and immediate application on the job, you will learn to think more strategically about adult learning theory,instructional design, methods of instruction, learning technologies, learning transfer, program assessment

See full Program Description, Courtesy of the Colorado State University website

Bachelor of Technology (B.Tech) in Graphic Arts Production and Management, New York City College of Technology (CUNY)

The curriculum in the baccalaureate program provides students with managerial expertise and builds upon the skills learned in the AAS program. It offers production management with practical applications and enables the student to have the flexibility of making career changes among the major areas of the graphic arts. Emphasis is placed on the use of state-of-the-art equipment and technology with major use of computers and related systems. Students acquire proficiency in executive, sales, managerial, technical and supervisory activities.

See full Program Description, Courtesy of the New York City College of Technology (CUNY) course catalog